Contact information

Thank you for visiting Vnox.

If you have any questions about our products, orders, shipping, or returns, please contact our customer support team.

Email: support@vnoxjewel.com
WhatsApp: +852 66607657

Business Office Address:
ROOM 21 UNIT A, 11/F, TIN WUI INDUSTRIAL BUILDING, NO. 3 HING WONG STREET, TUEN MUN, N.T., Hong Kong

US Return Address (For US Customers Only):
AMERICAN NEW LOGISTICS SERVICE
Attn: Vnox Jewelry, 16018 ADELANTE ST STE D, IRWINDALE, CA 91702-3236, US

⚠️ Important Return Notice: 
Please contact our customer support team to obtain a Return Authorization (RMA) code and specific instructions BEFORE sending any items back. Packages returned without prior notification will not be accepted or processed. 

Business Hours:
Monday - Friday, 9:00 AM - 6:00 PM (HKT)

We aim to respond to all inquiries within 24 hours.