Frequently Asked Questions

Vnox is an official e-commerce brand specializing in high-quality fashion jewelry and accessories. This official online store is operated directly by our core brand team, dedicated to providing international customers with premium jewelry, transparent shipping, secure shopping, and responsive, customer-first support.

Our brand headquarters and business office are located in Hong Kong:

TIN WUI INDUSTRIAL BUILDING, NO. 3 HING WONG STREET
ROOM 21 UNIT A, 11/F
TUEN MUN New Territories 000000
Hong Kong

To better serve our global customers, we also operate a dual-hub fulfillment system with dedicated logistics warehouses located in both Shenzhen, China, and the United States to ensure fast and reliable worldwide delivery.

Most orders, including personalized products, are prepared within 1–3 business days before shipment.

Delivery times vary depending on inventory location and destination.

Orders shipped from our U.S. warehouse typically arrive within 3–5 business days after shipment.

Orders shipped from our Shenzhen fulfillment center typically arrive within 10–15 business days after shipment.

Yes. We offer free standard shipping on all orders.

Yes. Once your order has been shipped, you will receive a tracking number by email.

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. For personalized products, returns are generally not accepted unless the item is damaged, defective, or contains an error caused by us.

Please contact our customer support team before returning any item. We will provide the correct return instructions and the designated return address after reviewing your request.

We accept major credit cards, debit cards, and other payment methods displayed at checkout.

Yes. Our website uses SSL encryption and secure checkout powered by Shopify Payments to help protect your personal and payment information.

Email: support@vnoxjewel.com

WhatsApp: +852 66607657

Business Hours:
Monday–Friday, 9:00 AM–6:00 PM (HKT)