Frequently Asked Questions
Who operates VNOX?
VNOX is a jewelry brand owned by SHENZHEN KING SHENGFENG JEWELRY CO.,LTD.
This official VNOX online store is operated by MEALGUET JEWELRY CO.,LTD, a Hong Kong registered company authorized to use and sell products under the VNOX brand.
MEALGUET JEWELRY CO.,LTD is responsible for online sales, customer support, shipping, and after-sales service.
Where is VNOX located?
VNOX is operated by MEALGUET JEWELRY CO.,LTD, a Hong Kong registered company.
Orders may be fulfilled through our logistics and fulfillment partners in different locations depending on product availability and destination.
How long does order processing take?
Most orders, including personalized products, are prepared within 1–2 business days before shipment.
How long does shipping take?
Delivery times vary depending on inventory location and destination.
Orders shipped from our U.S. warehouse typically arrive within 3–5 business days after shipment.
Orders shipped from our Shenzhen fulfillment center typically arrive within 10–15 business days after shipment.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders.
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number by email.
Do you accept returns?
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery. For personalized products, returns are generally not accepted unless the item is damaged, defective, or contains an error caused by us.
Where should I send my return?
Please contact our customer support team before returning any item. We will provide the correct return instructions and return address after reviewing your request.
What payment methods do you accept?
We accept major credit cards, debit cards, and other payment methods displayed at checkout.
Is my payment information secure?
Yes. Our website uses SSL encryption and secure checkout powered by Shopify Payments to help protect your personal and payment information.
How can I contact customer support?
Email: vnoxjewelry2021@gmail.com
WhatsApp: +86 13714099545
Business Hours:
Monday–Friday, 9:00 AM–6:00 PM (HKT)